Hospitality and travel

AI CRM for hospitality and travel.

Answer booking enquiries instantly and fill every season. Creston & Co. replies to every enquiry in seconds, follows up automatically, and gives you a dedicated person to help you grow.

Book a free audit

What we fix

The problems we solve for hospitality and travel.

Booking enquiries

Instant replies with availability and prices.

Quotes

Automatic follow-up on every quote you send.

Seasonal campaigns

Offers sent to past guests before each season.

Specialities

Set up for every kind of hospitality and travel business.

Hotels and resorts

Answer room enquiries instantly and win direct bookings.

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Travel agencies

Send itineraries and follow up until the trip is booked.

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Tour operators

Fill departures with timely campaigns and reminders.

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Banquet halls and wedding venues

Book venue visits and follow up on every date enquiry.

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The platform

Everything for hospitality and travel businesses, in one platform.

Replace a stack of separate tools with one platform, set up for your business and managed with you.

Calendars and booking

Let customers book themselves.

Online booking pages
Round-robin and team calendars
Class and group bookings
Google and Outlook sync
Zoom, Google Meet and Teams links
Paid bookings and deposits

Sales and payments

Quote, invoice and get paid faster.

Estimates, proposals and e-signed contracts
Invoices and recurring billing
Payment links sent by text or email
Order forms with upsells
Online store and product catalogue
Gift cards, coupons and loyalty rewards

Unified inbox

Every conversation in one place.

Calls, SMS, email and website chat
Facebook, Instagram and Google Business messages
Reply templates and snippets
Call recording and transcripts
Team assignment and internal notes
Mobile app with push notifications

Marketing

Reach the right customers at the right time.

Email marketing with drag-and-drop builder
SMS campaigns
Social media planner and scheduling
Google and Facebook ad manager
Audience segments and smart lists
Newsletter automation

Reputation and reviews

More five-star reviews, on autopilot.

Automatic review requests
Google and Facebook review monitoring
Review widgets for your website
Video testimonials
Business listings management
Referral and affiliate tracking

AI employees

AI that answers, books and follows up for you.

AI receptionist that answers calls 24/7
AI chat assistant across every channel
AI appointment booking
AI review replies
AI writing for emails, posts and pages
Custom AI agents for your own workflows

CRM and pipelines

Every lead and customer in one place.

Unlimited contacts and team users
Visual sales pipelines with drag-and-drop deals
Custom fields, tags and smart lists
Lead scoring and activity timeline
Tasks, notes and reminders
Import, de-duplicate and bulk update contacts

Lead capture

Catch every enquiry, from every source.

Forms, surveys and quizzes
Website chat widget
Call tracking by campaign
Missed-call text-back
QR codes and business-card scanner
Lead prospecting tool

Automation

Follow-up that never forgets.

Visual workflow builder
Automatic follow-up sequences
Appointment and payment reminders
Birthday, seasonal and re-engagement campaigns
If/else logic, waits and A/B paths
AI steps that sort leads by intent

Websites and funnels

Pages built to turn visitors into leads.

Website and landing page builder
Sales funnels and webinar funnels
Blog
AI page generation
Hosting and domain management
Split testing

Courses and communities

Teach, train and build a following.

Online courses and membership areas
Drip content and paid access
Private communities
Certificates

Reporting

See what is working, and what is not.

Custom dashboards
Lead source and ad attribution
Pipeline and revenue reports
Call and team performance
Google Analytics connection
Daily owner summary

Free audit

Find out how many leads you are losing.

Book your free audit. We look at your lead sources, reply times and follow-up, and show you where sales slip away.

No cost, no commitment
A clear plan with an ROI estimate
A reply within one working day

A Creston & Co. specialist on a call — Your audit is run by a real person who studies your leads, not a bot.